At ElegantMenWear, we stand behind the premium craftsmanship of our curated menswear collections. Should any item not meet your expectations of quality or fit, we offer a seamless returns process designed for our discerning clientele.

Our Return Policy

We accept returns and exchanges within 15 days of delivery for most items in their original condition with tags attached. Please note:

  • Items must be unworn, unwashed, and free of any alterations
  • Original packaging and tags must be included
  • Final sale items (marked as such) cannot be returned or exchanged
Non-Returnable Items: Based on our product categories, underwear and swimwear (for hygiene reasons) cannot be returned unless defective. All other categories (Jeans, Pants, Shirts, Topwear) are eligible for returns.

Simple Return Process

  1. Initiate Your Return: Email our concierge team at [email protected] with your order number and return request within 15 days of delivery
  2. Receive Authorization: We’ll respond within 24 hours with a Return Merchandise Authorization (RMA) number and instructions
  3. Package Your Items: Securely pack the items in their original packaging with the RMA number clearly visible
  4. Ship Your Return: Send the package to our Sacramento facility using a trackable shipping method

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Processing

Once we receive and inspect your return (typically within 3-5 business days):

  • Refunds will be issued to your original payment method
  • Processing times: 5-7 business days for credit cards, 1-2 business days for PayPal
  • You’ll receive email confirmation when your refund is processed

Note: Original shipping fees are non-refundable, and international customers may be subject to customs deductions.

Exchanges

For size exchanges of the same item:

  1. Follow the standard return process above
  2. Clearly indicate your desired size in your return request
  3. We’ll ship the replacement item once we receive your return

For exchanges to different items, please process a return and place a new order to ensure fastest service.

Return Request Template

Use this template when emailing your return request:

Subject: Return Request – Order #[Your Order Number] Dear ElegantMenWear Concierge, I would like to request a return/exchange for my recent order #[Your Order Number]. Details: – Item(s) to return: [Product Name, Size, Color] – Reason for return: [Fit, Quality, etc.] – Preferred resolution: [Refund / Exchange to Size: XX] Please advise next steps at your earliest convenience. Best regards, [Your Full Name] [Your Email Address] [Your Contact Number]

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the issue. We’ll arrange for a prepaid return label and expedited replacement at no cost to you.

Contact Our Concierge

For any questions about our returns policy:

ElegantMenWear Customer Service
2826 Timber Ridge Road
Sacramento, CA 95817
Email: [email protected]

We appreciate your trust in ElegantMenWear for your premium menswear needs and are committed to ensuring your complete satisfaction with every purchase.