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Welcome to ElegantMenWear

These Terms and Conditions govern your use of the ElegantMenWear website (elegantmenwear.com) and all purchases made through our platform. By accessing our site and making purchases, you agree to comply with these terms. Please read them carefully.

1. General Information

1.1 About Us

ElegantMenWear is a premium menswear retailer specializing in high-quality apparel including jeans, pants, shirts, swimwear, topwear, and underwear. Our store is located at 2826 Timber Ridge Road, Sacramento, CA 95817, USA.

1.2 Eligibility

To make purchases on our site, you must:

  • Be at least 18 years old
  • Have legal capacity to enter into contracts
  • Reside in a country we ship to (excluding Asia and certain remote areas)
  • Provide accurate and complete information during registration and checkout

2. Products and Services

2.1 Product Descriptions

We strive for accuracy in all product descriptions, images, and specifications. However, slight variations in color or texture may occur due to monitor settings or product materials.

2.2 Product Availability

All items are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

2.3 Hygiene Products

For health and hygiene reasons, underwear and swimwear cannot be returned unless defective. Please choose these items carefully.

3. Orders and Payments

3.1 Order Process

Your order constitutes an offer to purchase. We reserve the right to accept or decline orders for any reason, including:

  • Product unavailability
  • Errors in pricing information
  • Suspected fraudulent activity

3.2 Pricing

All prices are in USD and exclude applicable taxes and duties. We reserve the right to adjust prices at any time before accepting your order.

3.3 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

You authorize us to charge the full amount to your selected payment method upon order confirmation.

3.4 Order Processing

Orders typically process within 1-2 business days. You will receive an email confirmation with shipping details.

4. Shipping and Delivery

4.1 Shipping Options

We offer two shipping methods:

  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after dispatch)
  • Free Shipping: Available on orders over $50 via EMS (15-25 business days after dispatch)

4.2 Delivery Areas

We ship globally except to Asia and certain remote areas. International shipments may incur customs fees, which are the customer’s responsibility.

4.3 Delivery Issues

If your package is lost or significantly delayed, contact us at [email protected] within 30 days of shipment for assistance.

5. Returns and Exchanges

5.1 Return Policy

We accept returns within 15 days of delivery for most items, provided they are:

  • Unworn, unwashed, and in original condition
  • Including all original tags and packaging
  • Not marked as final sale

5.2 Return Process

  1. Email [email protected] within 15 days with your order number
  2. Receive our Return Merchandise Authorization (RMA) number
  3. Ship items to our Sacramento facility with RMA visible

5.3 Refunds

Refunds are processed within 3-5 business days of receiving your return:

  • Credit cards: 5-7 business days
  • PayPal: 1-2 business days

Original shipping fees are non-refundable.

5.4 Exchanges

For size exchanges, indicate your preferred size in your return request. For different items, we recommend returning and placing a new order.

6. User Responsibilities

6.1 Account Security

You are responsible for maintaining the confidentiality of your account credentials and all activities under your account.

6.2 Prohibited Conduct

You agree not to:

  • Use our site for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Interfere with other users’ enjoyment of our services
  • Provide false or misleading information

7. Intellectual Property

All content on our site, including logos, text, images, and product designs, are the property of ElegantMenWear or our licensors and are protected by intellectual property laws. Unauthorized use is strictly prohibited.

8. Liability Limitations

8.1 Product Use

ElegantMenWear is not liable for any damages resulting from product misuse or failure to follow care instructions.

8.2 Website Use

We strive to maintain uninterrupted service but are not liable for temporary outages or technical issues beyond our control.

8.3 Maximum Liability

Our maximum liability for any claim related to our products or services is limited to the purchase price of the item in question.

9. Privacy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect, use, and protect your personal information.

10. Changes to Terms

We reserve the right to modify these Terms at any time. Continued use of our site after changes constitutes acceptance of the new Terms.

11. Governing Law

These Terms are governed by California law. Any disputes shall be resolved in the courts of Sacramento County, California.

12. Contact Us

For questions about these Terms or our services:

ElegantMenWear Customer Service
2826 Timber Ridge Road
Sacramento, CA 95817
Email: [email protected]